Frequently Asked Questions

1. How long does it take to receive my order?

Each item from Love Customz is made to order, which means processing times vary depending on the design and product type. Most orders are completed and shipped within 3–4 business days, but highly detailed custom pieces may take longer. You’ll receive an email or text with your tracking number once your order ships.

2. Do you offer rush or express orders?

Yes! We do offer express ordering for customers who need their items faster. Availability depends on current workload and design complexity. Please contact us before placing your order to confirm if express service is possible.

3. Do you accept returns or exchanges?

Because all of our products are custom-made to your specifications, we do not accept returns or exchanges. We confirm every order detail before production begins to ensure accuracy. Please review your order carefully before approval.

4. Can I request a specific design or idea?

Absolutely! We love bringing your ideas to life. You can share your vision, theme, or inspiration photos when placing your order or reach out directly to discuss your concept before purchase.

5. What types of products do you customize?

We specialize in custom shoes, apparel, accessories, and furniture, using airbrushing, hand-painting, and hand-sewing techniques to create truly unique pieces made just for you.

6. How do I care for my custom items?

Each product is handcrafted with care, so we recommend gentle cleaning and proper storage to keep your custom design looking its best.

• For clothing: hand wash or spot clean only; do not bleach or machine dry.

• For shoes and accessories: wipe gently with a soft, damp cloth and avoid harsh chemicals.
  Detailed care instructions may vary by item and will be included with your order.

7. Where do you ship?

Currently, Love Customz ships within the United States only. We’ll provide a tracking number via email or text once your package is on its way.

8. How can I contact Love Customz?

You can reach us anytime through our Contact page, by email, or on our social media channels. We’re happy to answer questions, discuss design ideas, or help with your order details.